Launch Operations Strategist
For business launches, course launches, membership openings and live events.
The Problem
Launch week shouldn't mean broken links at midnight, an inbox on fire and swearing you'll never do this again. But when you're managing content, tech, customer support and a thousand moving pieces on your own, something always slips.
The Soultion
I step in as your launch operations partner to own the backend execution so you can focus on showing up for your audience. I don't just check boxes; I anticipate problems, build systems as we go, problem solve mid launch and make sure everything runs smoothly from pre-launch through post-launch wrap up.
What This Looks Like
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Included in Retainer:
Launch & Strategy Call: We discuss your upcoming launch, what you're selling, key launch dates and where things have gone wrong before.
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Launch Plan: I map out the launch for you - what needs to happen, when, and who owns it.
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Build & Execute: I support in the following areas before and during launch.
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Tech & Platform Setup: I set up, update or optimize course platforms, membership sites and your customer support FAQs for your launch.
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Email & Automation: I schedule your launch sequences, post purchase flows and segmentation nurture sequences.
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Content & Delivery: Course uploads, content scheduling, slide deck design, resource libraries, member portal maintenance.
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Customer Experience: I oversee your customer support inbox to answer launch & delivery questions (or provide team guidance), refund handling, student communications, inbox scripts.
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Debrief and Handoff: Post launch, we review what worked and what to improve. You walk away with updated course materials, scripts for the customer support team to use and a roadmap to edit for your next launch.
This Is For You If...
You're a course creator or membership site owner with a launch on the horizon.
You've launched before and know how chaotic it gets, you're ready for it to be different.
You want someone who can own operations without hand-holding.
You're ready to invest in support that actually takes a load off your plate, can make executive decisions and builds lasting systems - not just one-time task help.
let's make your next launch the smoothest one yet
Send me a message so we can set up a time to talk through what your business needs and how I can support you